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Customer Relations
Is Clean Geeks Insured?
Yes and it can be provided upon request.
How much do you charge?
This all depends on a number of factors ranging from the time of the job to the frequency of the cleaning, floor space and layout as well as location of site.
What forms of payment do you accept?
We accept payment by cash or direct transfer into the bank. Unfortunately we do not accept personal checks. We are able to organize invoice jobs for businesses and property managers.
Which suburbs do you provide services for?
Currently we service all of the metropolitan Sydney suburbs, as well as the Hunter region of regional NSW. Our Intention is to grow Interstate and become a National based service.
Do I need to sign a contract?
We do have an acceptance agreement between parties. However, this is not a fixed term contract and goes from a clean to clean basis. All we ask is that you give us 1 month notice should you wish to cancel the service. We prefer to work on customer satisfaction and merit rather than tie you into contracts.
What happens if we are not 100% satisfied with your service?
We offer a 100% guarantee on our service and if any issues do arise, we will address them swiftly and professionally. We will stand by you in order to keep you satisfied, however we also stand by our cleaners and do not resolve issues by simply replacing cleaners (only as a last result). We believe in strong communication between our "Clean Geeks", thus we will always resolve any issues, before they escalate.
Can I contact Clean Geeks 24/7?
Yes, we will provide you with contact details that will enable you to reach us 24/7 incase of emergancy.
Equiptment & Materials
Are your cleaning chemicals safe?
Clean Geeks prefer to use cleaning methods and products with environmentally friendly ingredients designed to preserve human and environmental quality.
That's what green cleaning is all about.
Hot water extraction vs steam cleaning?
Although there is an industrial cleaning process that is in fact steam cleaning, in the context of carpet cleaning, "steam cleaning" is usually a misnomer for or mischaracterization of the hot water extraction cleaning method. The hot water extraction cleaning method uses equipment that sprays heated water (not steam), sometimes with added cleaning chemicals, on the carpet while simultaneously vacuuming the sprayed water along with any dislodged and dissolved dirt. Many carpet manufacturers recommend professional hot water extraction as the most effective carpet cleaning method. Actual steam could damage man made carpet fibers or shrink natural fibers such as wool.